Privacy Policy and Cookie Policy

We at Franka Drinks AB (FRANKA) respect and are committed to protecting your privacy. This Privacy and Cookie Policy explains how we collect, use, store, and share your personal information, as well as your rights under the General Data Protection Regulation (GDPR).
This policy may be updated from time to time. Please review it periodically to stay informed. The latest update date is at the bottom of this page.
1. Your Rights
You have control over your personal data and how it is used. Under GDPR, you have the right to:
  • Access the personal data we have about you.
  • Correct or update inaccurate information.
  • Request deletion of your data.
  • Restrict or object to how we process your data, including marketing.
  • Request data portability (receive your data in a structured format).
To exercise any of these rights, contact us at hello@frankadrinks.com.
2. Who Controls Your Data?
Franka Drinks AB ("FRANKA" or "we") is the data controller for personal data collected via www.frankadrinks.com.
3. What Data We Collect & Why
To provide our services, we may collect the following personal information:
  • Name, address, email, phone number (for orders, support, and communication).
  • Payment details (processed securely via third-party payment providers).
  • Order history & transaction details (to fulfill purchases and returns).
  • Marketing preferences (if you opt-in for newsletters or promotions).
  • Website behavior (via cookies) (for analytics & shopping experience).
We collect this data to:
✔ Process and fulfill orders.
✔ Provide customer support.
✔ Improve our website and services.
✔ Send marketing emails/SMS (if consent is given).
4. Sharing Data with Third Parties
We only share your personal data when necessary for:
  • Order fulfillment & shipping (e.g., delivery partners).
  • Payments (e.g., Stripe, Klarna, PayPal).
  • Website analytics & marketing (e.g., Google Analytics, Facebook Pixel).
  • Legal requirements (e.g., fraud prevention, tax authorities).
All third parties handling your data must comply with GDPR and maintain strong security standards. We do not sell personal data to external companies.
5. Data Security & Retention
We use technical and organizational measures to safeguard your data. However, no online platform can be 100% secure. If we detect a security breach, we will notify affected users as required by law.
We only retain personal data for as long as needed for legal or operational reasons. Once no longer required, data is securely deleted.
6. Cookie Policy
Cookies help improve your experience on our website. We use:
  • Essential cookies – Required for basic site functionality (e.g., cart storage).
  • Analytics cookies – To understand site traffic (e.g., Google Analytics).
  • Marketing cookies – If you consent, used for personalized ads & promotions.
You can control cookie settings via your browser or adjust preferences via our Cookie Banner when visiting the site.
7. Contact Us
If you have questions about this policy or your data rights, please contact us at:
Email: hello@frankadrinks.com
Last Updated: 2025-08-03